A. HHEC (A Government of India company) was conceived to cater to development of Handicrafts and Handlooms as national Handloom Development Corporation in 1958 and subsequently became Corporation in 1962 as subsidiary of State Trading Corporation of India Ltd. It was an Agency to provide bench marking in the handicrafts and handlooms sectors and a much needed marketing platform to these sectors. HHEC undertakes export of handicrafts and handlooms and products of village industries from India.
Q. What is the objective of HHEC?
A. HHEC is serving object of the Government policies by way of exports through various exhibitions Festivals of India and through General Sales Agents abroad for itself and the other exporters /manufacturers/craftsmen of the Country.
Q. Where are the offices of HHEC located?
A. HHEC's branches are located in the following regions
Salarjung Museum Shop,22-8-299 to 320 salarjung Museum complex , DarulShafa to Naya Pool Road ,Afzalgunj , Hyderabad 500002 Phone:- 040-24572558 Fax: 040-24571914 Time : 9:00 A.M to 5:00 P.M Friday Holiday
Q. Whose products does HHEC sells?
A. HHEC promotes and sells products of national awardees, craftsmen/artisans and weavers from all over India to the world.
Q. Where are HHEC manufacturing facilities located?
A. Our mission has always been to work with village-based artisans,weavers across India employing their regional textile, Crafts skills and specialties. This commitment has helped preserve the traditional crafts of India and created employment opportunities in rural areas.
However HHEC have a garment manufacturing unit at Chennai and a Small Garment Manufacturing Studio at Noida.
Q. How will I know if you have received my order?
A. During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from HHEC.
Q. How do I check my order status?
A. You can view your order status at any time once you have placed your order. after logging in to your HHEC account on HHEC website you can track your order from “Track your order” the customer care option on the homepage of www.hheconline.in through the DHL tracking system.
Q. Is it safe to use my credit card online at hheconline.in?
A. Our website is linked to the HDFC payment gateway, CCavenue and Paypal which has 128 bit SSL encryption, and is also Verisign secured.
Q. What if an item is out of stock?
A. We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and credit your credit card within five business days of purchase. We will not retain your request for an out of stock product in a back order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.
Q. Will I be charged for Octroi or Entry taxes in case of domestic shipping?
A. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with reputed courier companies to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from Courier Company for any duties and taxes, you will have to pay Courier Company directly at the time of delivery.
Q. How long will it take to receive my order?
A. In case of International deliveries your order will take approximately 14 days to reach you and in case of domestic shipping i.e shipping within India it will take approximately 14 days. We make every effort to process your order as quickly as possible. However if the quantities ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.
Q. How is my order shipped?
A. All HHEC orders are shipped door to door, from our warehouse in Noida to your provided shipping address.
Q. Do you ship backorders?
A. No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 5 working days of your purchase and fully refund your money for the out of stock item.
Q. Will everything ship together?
A. Yes. Because we do not process backorders, whatever is in stock will be shipped together.
Q. Can I ship different items in my order to different shipping addresses?
A. We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
Q. Can my order ship to a Post Office Box?
A. No. Since we offer door to door deliveries therefore you must include full address details including a street address for the shipping address.
Q. What are the shipping costs?
A. In case of International deliveries we charge shipping cost as mentioned against each product and for domestic deliveries i.e deliveries within India we provide Free Shipping.
Q. Will I be charged for customs charges in case of international shipping?
A. All of HHEC orders are shipped internationally from our warehouse in NOIDA, India to your provided shipping address via DHL. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with DHL to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from DHL for import duties and taxes, you will have to pay DHL directly at the time of delivery.
Q. How do I track my order?
A. You can track your order on Customer Care Option on our website. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account also.
Q. Can I change my shipping address after placing my order?
A. Once we receive your order, we take approximately 5 to 7 working days to process your order before handing it over to courier companies. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to courier company then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or vise versa since the pricing for India and international deliveries is different from each other.
Q. Why was my package undeliverable?
A. In case of International and domestic shipping courier companies will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility of our designated courier companies . If the package status is shown as undeliverable please call DHL or Firstflight Customer Service at their local number and quote your tracking number to trace your package. Here are some reasons why your package may be determined undeliverable by DHL : Incorrect Address: HHEC does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.
Address Format: If you supply a Post Office Box for your shipping address, DHL is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your.shipping.address.
Failed Delivery Attempts: In case of International and domestic deliveries DHL or Firstflight will make three attempts to deliver your package. If any duties or taxes are due, then DHL or Firstflight will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call DHL or Firstflight Customer Service at their local number and quote your tracking number to trace.your.package.
Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us to ensure that they receive your gift.